Jefferson Parish Civil Service is an Equal Opportunity Employer.
- Purpose of Announcement
EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL ONE (1) CURRENT EAST JEFFERSON VACANCY IN THE DEPARTMENT OF WATER.
This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Department as they occur.- Kind of Work
Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; research complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross-training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re-reads of questionable meter readings; schedules re-checks of water meters; enters work orders into computer system.
- Minimum Qualifications For Admission to Examination
Meets one of the following three options:
I. Current employment and permanent civil service status with Jefferson Parish; PLUS, responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process.ORII. Possession of a high school diploma or equivalent; PLUS, six (6) months of complex or supervisory clerical experience.ORIII. Possession of an Associate’s degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study.- Kind of Examination
(ENTRANCE AND PROMOTIONAL)
The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO: 1291-05A
DATE: 08/05/22
RE-OPENED: 09/06/24
AMENDED: 04/24/26
Applications may be filed online at OR either of the office addresses below:
Application Offices
East Jefferson: Room 206, 1221 Elmwood Park Blvd. Jefferson, LA 70123
West Jefferson: Suite 3100, 200 Derbigny St. Gretna, LA 70053
Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; research complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross-training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re-reads of questionable meter readings; schedules re-checks of water meters; enters work orders into computer system.
Minimum Qualifications For Admission to Examination
Meets one of the following three options:I. Current employment and permanent civil service status with Jefferson Parish; PLUS, responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process. ORII. Possession of a high school diploma or equivalent; PLUS, six (6) months of complex or supervisory clerical experience. ORIII. Possession of an Associate’s degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study.
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Specialist Job Openings: Earn $15-$45/Hr. Immediate Hire
Gretna
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